Monday, September 20, 2010


Anti-disorder campaigns can change urban norms;
Part of what people like about New Delhi’s metro is that the cars are clean and people are relatively courteous. Some riders are so pleased, in fact, that they volunteer their time to ensure it stays that way. They enforce rules against public spitting and urination. Though such rules are routinely ignored in the rest of the city, the volunteers appear to be winning the battle so far to sustain new norms among metro riders.

Even when cities enforce formal rules against certain kinds of behavior, creating a culture of compliance with the rules can be challenging. The Delhi metro monitors are simply trying to preserve a desirable equilibrium.
-How The Times built teacher effectiveness database

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