Thursday, August 4, 2011

Dashboards are only tools: effectiveness depends on their use

A new report for the IBM Center by Dr. Sukumar Ganapati, “Using Dashboards in Government” provides a snapshot into the internal and external uses of dashboards as ways of monitoring performance and providing accountability and transparency in large organizations. Ganapati says: “Dashboards summarize key performance metrics of organzations. They typically integrate data from different sources and display performance measures through informative graphics. The visualization allows readers to understand complex data in less time than it would take to read similar material ocated in the text of a full report.

He says there are different types of dashboards: operational (for monitoring in real time such as call centers or air traffic control); tactical (for analysis and benchmarking such as welfare caseload processing); and strategic (such as balanced scorecards of agency performance).

Source: Using Dashboards in Government

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